Quick Guide

Delivery and Payment

Every piece of jewellery is made to order, delivery is normally 14 to 28 days. (sometimes we can work miracles, please call us if your order is urgent)

Postage is free and insurance is provided, a signature is always required on delivery.

There is a minimum order value of $25.00 to cover postage and insurance.

Quality and Service

We only sell 100% solid 9ct gold or solid sterling (925) silver jewellery.

We DO NOT sell inferior gold filled, gold plated or silver plated costume jewellery.

We unconditionally guarantee all of our jewellery is excellent quality.

Some unedited feedback we have received from our customers.


Sometimes it’s easier to talk than email – call 1300 4CHAIN (1300 62 62 64) from 8am to 8pm, 7 days a week.

Our buying guide has suggestions for finding the right size for you.

There is lots of useful information on the help menu, or you can search our products.

Find our FAQ’s here or please contact us if you need any assistance.


We are continually working on replacing all the photos on our site.

Some of our photos are sub-standard, but we guarantee all of our jewellery is great quality.

We have reduced many of our charm prices by 40% so we can take new photos.

About Us

Fraser Ross (previously trading as Chain Me Up) was established in 2010, learn more.

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