Payments and Shipping
Orders are normally dispatched within 14 – 28 days after receipt of payment and are shipped via Australia Post’s Registered mail services. A signature will be required upon delivery in all cases.
Shipping is free and includes insurance and tracking on your order. To defray these postage and insurance costs, we have a minimum order value of $25.
This is the tracking page for Australia Post
To Protect You
Fraser Ross takes website security very seriously and our entire website is protected by an (SSL) certificate.
The SSL certificate ensures that all data transmitted in both directions between your browser and our website, has been encrypted and delivered without modification by any third parties.
To Protect Us
We hate to be big meanies, but;
- We may request further information to verify your identity.
- We may refuse to accept your order if we are not totally satisfied, at our absolute discretion, with our security checks and verifications.
- All fraud attempts are reported to police and are vigorously pursued.
Visa / Mastercard / Paypal
To ensure your peace of mind, Credit cards are processed via PayPal.
(We never see your credit card details)
You DO NOT need to have a PayPal account to use this service.
Direct Deposit & Cheque / Money Order
We are also happy to accept payment via Direct Deposit, cheques and money orders.
Please be aware that this will delay processing until the funds have cleared into our account.
We can and do ship outside of Australia, but conditions apply. Click the link above for more information.
Occasionally, our manufacturer won’t have a particular chain or charm in stock, so your order may be delayed until they run a new batch of the item you have ordered.
If an order is not able to be delivered within around 28 days, we will notify you within a few days of receiving your order and offer you the option of waiting, changing your order to another style or a full refund.
If you require delivery by a certain date, please leave a message at the checkout. We will endeavour to ensure your order is ready in time or give you adequate warning to make alternate arrangements if we are unable to deliver on time.